Waiting areas are being right-sized as more common proce-
dures shift to ambulatory care and more complex procedures
remain inpatient. As a result, ambulatory waiting rooms are
increasing, while inpatient waiting rooms are reducing in size.
Does the waiting room design, furniture and technology
integration add value to the patient and family by supporting
their dif ering needs? Some individuals may seek a quiet place. A
family may sit together waiting for a relative to come out of
surgery. Clear seating arrangements allow guests to choose areas
that best suit their needs. Visitors will feel the hospital has taken
care of their requirements by providing seating options and
control over the waiting experience.
Technology is transforming waiting rooms into places that
connect people and information. Mobile devices for communica-
tion necessitate readily accessible power outlets integrated into
lounge chairs, furniture arms, end tables and work surfaces.
Kiosks promote self-directed check-in. As a supplement to
Multi-Functional Performance
Entire Serenity family at
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800.877.VISA
Transforming the Patient Experience
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MCDM AG.COM | JA N UA RY/ F EBRUA RY 2015 | Medical Construction & Design
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