Medical Construction & Design

JUL-AUG 2018

Medical Construction & Design (MCD) is the industry's leading source for news and information and reaches all disciplines involved in the healthcare construction and design process.

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42 Medical Construction & Design | J U LY/AUGUST 2018 | MCDM AG.COM Imagineers aren't only for Disney Holy Redeemer began with a seed of an idea: "Why can't healthcare be an engaging experience?" Drawing from the Disney concept that puts guest experience above all else, they realized experiences have completely diff erent require- ments than services and began to look for ways to transform, not just incrementally improve. From there, the system engaged Starizon, led by Gary Adamson, chief experience offi cer, to work with a small group of employees in an im- mersive dive into how best to transform thinking about how patients navigate their health journey. A group that began with six people grew to 12, and then a series of "I Teams" totaling 72 people. "Everyone from the CEO to clinicians, to nutrition services and the Sisters gave input," said Holt. The input formed the basis of an experience design plan and an approach that was unique to Holy Redeemer. Guided by this direction, the team fi rst deployed these ideas in the design of outpatient centers. Eventually, the system realized that it needed an inspiring place for its teams to gather and rei- magine its existing services and locations. When the design of Spark! began, the team under- took a "dreamscaping" process, resulting in a "dreambook" that focused on what the area should look and feel like, and how each space would be used. "They were the Imagineers that gave life to our ideas." Putting those concepts into practical space, however, fell to MPM Studio LLC, an architec- tural and interior design fi rm. "We were brought in to take the generic spaces in the concept and make them special and memorable, while fulfi ll- ing the transformation theme," said Roberta Peco-Matis, MPM's principal. "We wanted to combine an offi ce-of-the- future look with natural fl ow and organic design elements, while incorporating technol- ogy at every juncture." Beyond employees Holy Redeemer Health System has always been ingrained in the local community. The ability to off er space for health and wellness activities and seminars has become an important way to engage with the community. With a proactive focus on wellness, rather than illness, these eff orts make for a good corporate citizen. Spark!, a showcase architecturally, demonstrates Holy Redeemer's commitment to developing state-of-the- art facilities with intentional patient-centered elements at the forefront of construction. These impressions can infl uence those seeking healthcare services down the road. Unusual, comfortable meeting spaces, some with a nature theme, promote new ways of thinking, and the same design elements are trickling down to patient-facing areas, such as consultation rooms.

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