Medical Construction & Design

JAN-FEB 2018

Medical Construction & Design (MCD) is the industry's leading source for news and information and reaches all disciplines involved in the healthcare construction and design process.

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Page 48 of 62

44 Medical Construction & Design | JA N UA RY/ F EBRUA RY 2018 | MCDM AG.COM Healthcare delivery is constantly changing as new research, innovative technology and educational methodologies challenge how medicine is practiced. Fresh thinking, tools and talent are just part of the equation for a healthier tomorrow. The design and operation of healthcare facilities must also enhance the human experience and accommodate the ever-changing needs of physicians, staff and patients. The following are main drivers for today's outpatient facilities: One-stop shops The Lauritzen Outpatient Center in Omaha, Nebraska, opened last year, is a prime example of a new leader in patient-centric care. Planned and designed with the patient experience as a guiding prin- ciple, the hospital's patient amenities are located through- out the facility. These include hospitality-style seating, grab- and-go food service and phone chargers in waiting areas. But perhaps the most valuable ame- nity of this 170,000-square-foot facility is more subtle: the intui- tive wayfi nding cues it provides for patients. An orthopedic clinic, radi- ology department, outpatient pharmacy and rehabilitation gym are co-located on the fi rst fl oor, allowing patients to make multiple appointments during the course of one visit. These departments were previously located on two separate fl oors. To streamline the experience and provide less stress, patients now only need to check in once at the traditional reception desk or a self-service kiosk. The design also relieves stress in how it structures the patient and staff fl ow and organizes exam rooms. Patients enter through PUTTING PATIENTS 1ST Patient-centered care models drive outpatient facility design, operation BY PAUL WHITSON 150 Amount of medical and administrative personnel consulted for development of the Lauritzen Outpatient Center — HOK 2½ Years it took to plan the Lauritzen Outpatient Center — HOK Outpatient Care ISSUE FOCUS

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