Medical Construction & Design

MAY-JUN 2018

Medical Construction & Design (MCD) is the industry's leading source for news and information and reaches all disciplines involved in the healthcare construction and design process.

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MCDM AG.COM | M AY/ J U N E 2018 | Medical Construction & Design 43 with community tables and small seating clusters to support families or groups simultaneously encourages communica- tion. In an eff ort to clarify the process, visual clutter was reduced and it was ensured that sightlines to call points were clear. To support the process, a perch was created near registration and tables were provided for work and play. Seating was placed in the lobby for those waiting for rides, and a clear place was devised for patients to queue. The Brentwood neighborhood's role as co-creator manifested itself in numerous interventions. For starters, the communi- ty's preference for bright, saturated colors — particularly blues and whites — visually complex patterns and residential (rather than institutional) textures became key to defi ning the character of the space. The inspirational messaging residents cre- ated during the community engagement event was in- stalled as part of a quilt wall, thus providing an added layer of humanity, warmth and soul. The experiences that re- sulted from design interven- tions enabled us to confi rm a number of hypotheses. For example, art represen- tative of the community can enhance staff happiness; staff saw a happiness boost of 45 percent in this case. Woven upholstery in a waiting room is, in fact, preferred over vinyl upholstery — by a factor of 8 to 1 at Brentwood Unity. Furthermore, an enhanced waiting room can decrease complaints about wait times; in this instance, such complaints dropped by 25 percent. However, the perceived wait time did not change. Ultimately, the Unity Brentwood proj- ect spotlights possibilities at the intersec- tion of space, wellness and community. By giving community members a chance to actively participate in the creation of an environment tied to their wellness, the result can be an expression of that which is familiar, comforting and supportive. "We partnered with two amazing organizations," said Unity's Crawford. "By employing design-thinking principles, we developed a dynamic waiting area that is truly refl ective of staff and patient input. Co-creation was a powerful catalyst in this change eff ort, and we plan to replicate this model in the future." Tama Duff y Day, FACHE, FIIDA, FASID, LEED AP BD+C, is a principal and fi rmwide Health & Wellness Practice Area leader at Gensler. She is also an MCD editorial board member. 1 Castelluccci, Maria, "Community health cen- ters venture into value-based care to increase access, decrease costs." Modern Healthcare, June 1, 2017.

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